Hiring Manager Note - Brian

This role sits at the intersection of customer success, lead generation expertise, and revenue growth.

As PhantomBuster continues to scale its annual users, we’re investing more deeply in hands-on, expert-led customer guidance. The Client Growth Partner is a key part of that strategy: helping customers unlock value faster, scale their outbound systems, and ultimately grow with PhantomBuster.

If you love lead generation, enjoy consulting with customers, and want to see a direct link between your work and revenue impact - this role is for you.

TL;DR

• You’ll act as a trusted growth advisor for PhantomBuster’s most valuable customers

• You’ll help customers design, fix, and scale outbound & lead gen workflows

• You’ll drive adoption, retention, and expansion, including monthly → annual conversions

• You’ll deliver value both 1:1 and at scale (calls, office hours, webinars, content)

About PhantomBuster

PhantomBuster is a bootstrapped, profitable, and fast-growing PLG company building the next generation of go-to-market infrastructure — a platform designed to power how teams find, qualify, and engage prospects in an AI-driven world.

Our no-code platform combines automation, data, and AI to help SMBs and sales teams design scalable prospecting, enrichment, and outreach systems across LinkedIn, Sales Navigator, Instagram, and more — without writing a single line of code. With a global customer base and the US as our largest market, our mission is to help go-to-market teams build smarter, more adaptive growth engines that scale with them over time.

About the Role

The Client Growth Partner is part of the Customer Growth team.

Think of this role as PhantomBuster’s internal lead generation consultancy:

• You work directly with high-potential customers

• You help them implement effective lead gen strategies using PhantomBuster and adjacent tools

• You turn “tool usage” into real, repeatable business outcomes

You’re not here to reactively support users. You’re here to coach, advise, and influence, helping customers succeed while driving retention and expansion for PhantomBuster.

Your Mission

• Help customers achieve fast, tangible wins with PhantomBuster

• Reduce churn by improving time-to-value and usage depth

• Drive revenue expansion through value-led conversations

• Act as a strong voice of the customer internally

What You’ll Be Doing

1:1 Strategic Customer Support

• Run high-impact consulting calls with targeted Pro and Team customers

• Advise on outbound strategy, ICP definition, campaign setup, and scaling

• Debug and improve lead gen workflows using PhantomBuster and other tools

• Share best practices across LinkedIn, Sales Navigator, enrichment, and automation

Revenue & Growth Impact

• Identify opportunities to convert monthly users into annual plans

• Spot expansion and upsell triggers based on usage and business goals

• Confidently articulate value in commercial conversations (without being pushy)

1:Many Education & Enablement

• Host office hours, Q&A sessions, and live workshops

• Co-create webinars and use-case content with the Customer Education Manager

• Help package expertise into scalable assets (templates, videos, guides)

Internal Collaboration

• Work with CS Ops to test and scale lifecycle campaigns and experiments

• Use tools like Planhat and Userpilot to engage customers at the right moments

• Share structured feedback that informs product, onboarding, and GTM strategy

What Success Looks Like (6–12 Months)

• Customers you work with reach value faster and use PhantomBuster more deeply

• You contribute directly to improved retention and expansion metrics

• Monthly → annual conversions increase for customers you engage with

• Your insights meaningfully influence customer education and product decisions

• You’re seen internally as a go-to lead gen expert

Who You Are

• You’re deeply interested in lead generation and outbound strategy

• You’re customer-first but commercially aware

• You enjoy consulting, teaching, and influencing decisions

• You can confidently engage founders, sales leaders, and SDRs

• You’re technically comfortable troubleshooting complex workflows

Must-Have Skills

• 3+ years in a customer-facing role (CS, Presales, Sales Engineering, Growth, Agency)

• Strong understanding of modern lead generation workflows

• Hands-on experience with no-code / automation tools (n8n, Zapier, Clay, CRMs, outreach tools)

• Excellent written and spoken English

• Strong prioritisation and stakeholder management skills

• A mindset of experimentation, iteration, and continuous improvement

Bonus Points

• Prior experience with PhantomBuster or similar automation tools

• Experience in a PLG or SaaS environment

• Familiarity with HubSpot, Userpilot, Planhat, or similar tools

Why you'll love working here

• Competitive salary and benefits package.

• Opportunity to grow within the role, with access to advanced AI tools and strategies.

• PLG environment means a measurable business impact and direct influence over the bottom line.

• Remote-first, flexible working environment.

Recruitment Process:

1. Screening Video Call with our Talent Partner, Jakub (45 minutes).

2. Job Fit Interview with two Customer Experience Team Members (60 minutes).

3. Take-home Use Case Exercise followed by a Debriefing Interview (60 minutes).

4. Culture Fit Interview with two Colleagues from other departments (60 minutes).

AI Guidelines

At PhantomBuster, we use AI tools daily to build things faster. As the use of AI in recruitment might have multiple implications, we want to be transparent about how we might use it and how we expect you to use it during our recruitment processes.

How we use AI:

• Draft and refine job descriptions and case studies,

• Draft emails during the process,

• Find interview timeslots,

• Summarize interview notes,

How we don't use AI:

• Assess your CV or profile,

• Evaluate interview performance,

• Conduct interviews,

• Grade technical tasks or case studies.

You interact with humans. Period.

We invite you to use AI throughout the recruitment process. However, we want to meet YOU, not machine-generated responses. Your unique perspective matters so much more than perfect AI answers.

Feel free to use AI to:

• Research our company, team, or product,

• Refine your CV, portfolio, or LinkedIn profile,

• Prepare for interviews and brainstorm potential questions,

• Polish your case study or presentation,

• Draft emails to us,

Let us know throughout the process how you used AI - we are curious to learn.

Don't use AI to:

• Search for answers during interviews (unless we ask),

• Create documents (CV, portfolio, presentation) from scratch without your input,

• Build case studies or technical tests without your personal touch.

If you have any questions, we would love to hear from you → jakub.ossowski@thephantomcompany.com